Visitas guiadas de Londres y alrededores en español
Ofertas puente de diciembre
 (desde un tel. no inglés): 44 20 8704 5205
 (desde un tel. inglés): 020 8704 5205
 info@excursionuk.com
El 93% de nuestros clientes repetirian con nosotros.
rating

Condiciones / Conditions

We are / Somos: "Excursion UK Limited"
Address / dirección: 7/8 Castle Court, 1 Brewhouse Lane, London SW15 2JJ, England U.K.
Tel: +44 (0)20 8704 5205
Email: info@excursionuk.com
Company registered in England with number: / empresa registrada en Inglaterra con número: 01066715

Terms & Conditions:
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Excursion UK’s relationship with you in relation to this website. We also use remarketing from Google Analytics. If you disagree with any part of these terms and conditions, please do not use our website.
 
The term ‘Excursion UK’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 7/8 Castle Court, 1 Brewhouse Lane, London SW15 2JJ. Our company registration number is 05395161, registered in England. The term ‘you’ refers to the user or viewer of our website.
 
The use of this website is subject to the following terms of use:
  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties: name, address, and contact details including email and telephone.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
  • Payments: We do not store credit card details nor do we share customer details with any 3rd parties.
  • Refunds: payment is taken at time of booking online and all payments are non-refundable except where a tour has been cancelled by us due to unforeseen circumstances, in which case a full refund will be made.
General conditions
  • Cancellation pollicy:
    • Tours operated by us there have no cancellation fees if you cancell your booking 24h. before of the departure date. 
    • Noshow or cancellation of the booking with less than 24h. before of the departure date has a 100% cancellation fee.
    • Following tours has a 100% cancellation fee if you do not cancell your booking 10 days before (20 days before on holliday seasons) of the departure date:
      • All tours with London Eye ticket included.
      • Castelo de Leeds, Catedral de Canterbury e Dover
      • The making of Harry Potter
      • Crucero con almuerzo en el támesis
      • Cena Crucero por el Támesis
      • The original london tour 24/48 Horas
      • Big Bus Tour - 24/48 Horas y 1 día
      • Highland Adventure
      • Edimburgo Hop-on Hop-off
      • Dublin Hop-on Hop-off - 24/48 Horas
      • Tour de Londres en bicicleta
    • Due to the critical dates the following tours has a 100% of cancellation fee:
      • Navegando con Santa Claus
      • Día de Navidad Comida en crucero
      • Fuegos Artificiales de Nochevieja en Londres
  • Bookings of tours non-operated by us can be rejected and refunded if there is no availability.
  • We strongly recommend stay in pickup point 15 min. before of the departure time.
  • Our EMERGENCY phone is 020 8704 5205.

TRANSPORT:
Transport is operated by Garcia Tours Ltd. VAT Reg: 342041308, Company Registered in England: 01066715, Public Carriage Office Operator Licence: 06334/01/01, PSV Operator’s Licence: PK0002345. Address: 7/8 Castle Court, 1 Brewhouse Lane, London SW15 2JJ. Tel: 020 8704 5205. Email: info@garciatours.net
These General Conditions of Carriage are the conditions on which Garcia Tours carries any person and their property and  these conditions shall apply to each ticket issued by Garcia Tours and each contract to carry any person entered into by Garcia Tours. Any person who travels on a Garcia Tours service shall be considered to have agreed to be carried on these General Conditions of Carriage.
Basic terms and important notes:
If you have a standing agreement with us, general conditions apply. In any case, additional terms & conditions are as follows (please sign each page to confirm your agreement to these terms and conditions):
1.Rates: The above rates are net, VAT-inclusive (zero rated coach transport).
2. Holiday surcharges: 100% surcharge applies on 24 December (from 18:00); 25 December (all day); 31 December (from 18:00); 1 January (all day).
3. Arrival transfers: We will wait for 1 hour after the ?ight lands or for as long as the “baggage in hall” status is showing. Clients should phone us on our 24 hour number (020 8704 5205) if there are any hold-ups and we will wait for them accordingly. If no call reaches us and we have waited for 1 hour since the flight landed and if the “baggage in hall” status expires, we may not wait any longer. We will report to you any no shows by e-mail no later than on the next working day.
4. Departure transfers: clients should select a pick-up time they deem appropriate for their flight departure (we recommend at least 3.5 hours before your LHR flight departure and 4.5 hours before your LGW departure). This time will be the start of a 15 minute pick-up window. Passengers must wait at the front door of their pick-up, ready to board as soon as our driver arrives. Passengers should call our customer services number (020 8704 5205) if they cannot find our driver at the alloted time window.
5. Luggage: 1 bag up to 20k per person. Additional luggage must be notified at time of booking and a surcharge may apply.
6. Unsociable hours surcharge: prices valid for pick-ups (or flight arrivals) between 06:00 and 23:59. Thereafter, a 50% surcharge applies.
7. Prices are valid to/from Central London only (i.e. Zone 1 on the London Underground map or "Central London" zone as in attached sheet). For other areas, please request quotes on an ad hoc basis.
8. Bookings: by e-mail only up to 48 hours before service. Bookings are confirmed only once you have received our confirmation e-mail. Once our online booking facility is operational, you will be notified.
9. Cancellation terms: no charge if cancelled up to 48 hours before service; 50% charge between 24 and 48 hours; 100% charge within 24 hours.
10. You will be invoiced regularly, after each service; and you agree to pay Garcia Tours in full within 30 days.
11. Rates include parking fee for 1-8 pax services. Additional parking fee is applicable for larger vehicles at airports, ports and stations (*subject to change). Current rates are detailed in the price grid on page 1.
12. Rates neither include porterage nor gratuity.
13. Waiting time: if flights are delayed, we will wait for the flight without charging waiting time.
14. Transfers include a max. of 5 pick-ups/drop-offs (except during bank holidays where a max. of 3 is included). Additional pick-ups/drop-offs charged at: £8.00 (1-8 pax); £8.28 (9+ pax).
15. Touring: Additional hours and miles charged at following rates: £47.09 per hour and £2.21 per mile.
16. Last-minute (within 48 hours) and executive coaches: Normal rates applicable where possible but subject to availability. Otherwise, prices must be agreed ad hoc.
17. Additional customer-service offered on chauffeured services (1-8 pax):
      a. Transfers: We will ensure the chauffeur-rep will possess all necessary and up-to-date information to await, meet, greet, inform and transport your client.
      b. We will provide you with the chauffeur-rep's name and contact mobile telephone number for every service.
      c. Arrival transfers: Our chauffeur-reps will meet and greet your clients in the terminal's departure lounge, identified by the corresponding agency board or group/client name as instructed by       you.
      d. Arrival transfers: Our chauffeur-reps will be the first and possibly only contact your clients have with your agency and so will be well presented and well informed.
      e. Our vehicles will be clean, air-conditioned and ALWAYS registered and licenced with the appropriate body (e.g. PCO and VOSA).
      f. Departures: Your clients will be collected at the hotel's entrance and transported to the most suitable place outside the airport terminal.
      g. Our chauffeur-reps will always contact you or us in case of customer or service query or emergency. Any notable events or incidents will be reported daily to you by e-mail.
18. GARCIA TOURS IS CONTACTABLE 24 HOURS PER DAY ON ITS EMERGENCY TEL NUMBER: +44 (0)20 8704 5205.
Detailed Terms & Conditions:
1 INTERPRETATION
1.1 Definitions
In these General Conditions of Carriage, the following words shall have the following meanings-
“Zone 1” means the area of Central London encompassed by the Transport for London tube map (including all of City of Westminster and City of London)
"drop off point” means any point where a service is to be left.
"journey” means each journey you are entitled to make on a service as set out in your ticket.
"luggage” means any property which you bring onto a vehicle or into a station, including any property carried on your person.
"pick up point” means any point where a service is to be joined.
"service” means any journey to be made by a service provided or arranged by us or on our behalf for the purpose of carrying persons and their luggage.
“private service” means the private service, vehicle or other road vehicle or other means of transport provided by us, or any other carrier on which you are travelling.
"Special Conditions” means any additional or special condition relating to a particular ticket or the method of delivery of a ticket (including any restrictions as to the services, dates, days of the week, and times in the day on which travel is permitted only and conditions to advance reservations of seats) as set out in any notices, offers or publications from ourselves.
"ticket” means any ticket or confirmation issued by us or on our behalf, which sets out our agreement to carry or arrange for the carriage of any person, including the services on which travel is permitted and the fare payable. A ticket may be issued as an electronic ticket, which we or our authorised agents have issued to you.
"we", "us" and "our" refers to Garcia Tours, a company registered in England and Wales.
"working day" means a day other than a Saturday or Sunday on which the clearing banks in England and Wales are open to the public for the transaction of business.
"you" means the person who we have agreed to carry or arranged to be carried, being the person who purchased a ticket or for whom a ticket was purchased, or any person who travels on a service with or without a ticket.
1.2 References
In this Agreement, a reference to the singular shall include the plural and vice versa.
2 CARRIAGE SERVICES
2.1 Our agreement to carry you
We agree to carry you and your luggage on the journey permitted by your ticket, on and subject to these General Conditions of Carriage and any Special Conditions applicable to your ticket. The applicable Special Conditions shall take precedence over these General Conditions of Carriage.
2.2 Carriage of children and young persons
We will not be obliged to carry any child under 14 years of age unless that child is accompanied by a responsible person aged 16 or over. Children under the age of 8 will be required to travel on child safety seats
2.3 Your ticket
Your ticket is a record of our agreement to carry you or to arrange for your carriage. Your ticket is our property, and shall be returned to us on request. If your ticket was purchased by someone else, you agree that such person purchased the ticket as your agent. A ticket may only be used by the person(s) named in it or for whom it has been purchased, and may not be transferred to or used by anyone else.
2.4 Validity of your ticket
      a. Travel permitted by your ticket. Your ticket permits you to make the journeys and travel on the services stated on the ticket, subject to any restrictions or statements as to the services,       dates, days of the week, and times within a day on which you may travel, set out on the ticket or in any Special Conditions applicable to the ticket. Travel at any other time is not guaranteed.
      b. Period for which your ticket is valid. Your ticket is only valid for the day of travel agreed at the time of booking, unless it is changed in accordance with our amendments policy.
      c. Expiry of your ticket. When your ticket expires, it is no longer valid for travel. However, if your ticket expires during any journey you are making, then if your ticket was valid at the time       your journey commenced or should have commenced, its validity will be extended to allow you to complete your journey.
2.5 Amendments to your ticket
      a. Excluded amendments Garcia Tours agrees, as part of the conditions of carriage, to accommodate any individual who has pre-booked a journey from the airport, providing that they       meet our representative in the Arrivals Hall in the terminal within 1 hour of the plane landing. Any changes in the time that a passenger meets our representative, due to delays or the early       arrival of the flight, or delays in security and baggage collection shall not be counted as amendments. Garcia Tours will honour any pre-arranged booking, as long as a passenger meets our       representative in the terminal within 1 hour of the plane landing. If there are any circumstances that cause a passenger to be delayed from reaching the meeting area within 1 hour of the             flight landing, the passenger is required to telephone our 24 hour telephone number and we will wait for a total of 1.5 hours since the flight lands. Any request for us to wait longer than this is       purely on request and dependent on availability. 
      b. Permitted amendments Subject to any Special Conditions applicable to certain tickets, you may request the following amendments to your ticket once it has been issued
o An amendment to the pick up or drop off location
o An amendment to the flight details
o An amendment to the number of age of passengers
      In instances when the amendment causes an additional charge, (for example the addition of extra passengers), you will have to pay the additional fare at the time of making the alteration.       No administration fee will be levied.
      In instances when the amendment does not cause an additional charge (for example the changing of flight number) no additional charges will be levied as long as these changes are made       at least 48 hours in advance of travel.
      In instances when the amendment reduces the fare (for example the reduction of the number of passengers), a refund will be offered, as long as these changes are made at least 48 hours       in advance of travel.
      c. limit for making alterations If you wish to make any amendments, you must request these amendments at least 48 hours in advance of the first journey permitted by your ticket,
      d. How amendments/alterations may be made Amendments to tickets may only be made via our customer service telephone line or by e-mail.
      e. any changes within 48 hours of the first leg of a journey is purely on request, subject to availability and may incur a charge.
3 CARRIAGE BY OTHER CARRIERS
3.1 Where you have a separate Contract with that other Carrier
a. Where a ticket specifically includes carriage by another carrier If any journey permitted by your ticket is for or includes travel on a service provided by a carrier other than ourselves, then we contract with you as agent for that carrier, for the purposes of that journey, and the carriage contract for that service will be between you and that carrier, and be on and subject to the terms and conditions of carriage of that carrier notified to you or otherwise published by that carrier.
b. We may arrange carriage by another carrier We may at any time arrange for you to be carried for any part of a journey or service by a carrier other than us. For this purpose you appoint us as your agent with authority to negotiate and conclude a contract for that carriage between you and that carrier. We will use reasonable endeavours to negotiate a fair and reasonable contract on your behalf, and we shall be considered to have made a fair and reasonable contract if the contract for carriage with that carrier is made on the published conditions of carriage of that carrier, or on conditions similar to these General Conditions of Carriage.
3.2 Where no separate contract with other carrier
Carrier will be treated as our sub-contractor If you are carried by any carrier other than ourselves for all or any part of a journey or service, and you do not have a contract with that carrier, then that carriage shall be considered to have been provided by the carrier on our behalf as our sub-contractor, and these General Conditions of Carriage shall apply to all such carriage.
3.3 Liability in relation to carriage by another carrier
1. Liability of Other Carrier. If you have a separate contract for carriage with any carrier, then we shall have no liability to you if that carrier fails or delays in carrying you, or for any other act or omission of that carrier, and you shall make your claim for any loss or damage you suffer against that carrier.
2. Our Liability If we do have any liability to you for any act, omission, negligence, or default of any other carrier (whether or not you have a separate contract with that carrier) then our liability to you shall be as if we had carried you on and subject to these General Conditions of Carriage and that carrier were our sub-contractor.
3. Entitlement of the Other Carrier Where you are carried by any other carrier for the whole or any part of a journey, you shall owe your obligations under these General Conditions of Carriage and any Special Conditions to that carrier as well as us, and that carrier shall be entitled in common with us to the benefit of any rights, remedies or limitations of liability which we have set out in these General Conditions of Carriage and any applicable Special Conditions.
4 PASSENGER RESPONSIBILITIES BEFORE TRAVEL
4.1 You must check your confirmation
You must check your confirmation for errors as soon as you receive it. If your confirmation was issued to you in person by our agents, then you should check your confirmation at that time and bring any errors immediately to the attention of the person who issued the ticket to you. If your confirmation was delivered to you by post or any other method, then you must inform us of any errors no later than 2 working days after you receive your ticket and in any event prior to the stated departure time of the service. If you are purchasing through our website or by email you will not be permitted to make or correct any errors in its details once you have clicked the "book this journey" link except in accordance with the amendment policy set out above.
4.2 You must travel with your ticket
You must take your confirmation, including your reservation number, with you whenever you travel on a service, and you must produce your reservation number for inspection when asked. If you do not take your confirmation with reservation number with you when you travel, or do not produce your confirmation with reservation number when asked, then you may be considered to have travelled without a ticket. If you do not have a ticket when boarding, and subject to seats being available, a ticket must be purchased from the driver.
4.3 Concessionary Travel
No concessionary discounts are offered on the service
4.4 You must travel with a valid ticket
a. Travel without a valid ticket. You must travel with a valid ticket. You will be considered to have travelled without a valid ticket if you travel without a ticket at all or fail to purchase a ticket from the driver prior to the departure of the service, or you travel with a ticket which you are not entitled to or you travel without a ticket which you have purchased, or you travel on any service on which your ticket does not permit travel, or you travel in breach of the General Conditions of Carriage or any Special Conditions applicable to your ticket, or you travel after the expiry date of your ticket, or you travel further than your ticket permits, or you travel with a ticket which is declared by these General Conditions of Carriage or any Special Conditions to be invalid.
b. Effect of travelling without a valid ticket. We will not allow you to board a service if you do not have a valid ticket or fail to purchase one from the driver. If you do travel on any service without a valid ticket, you shall leave the service when asked, and we may remove you from the vehicle if you refuse, unless you immediately purchase a valid ticket for your journey and you pay the full appropriate fare as specified by the driver for the journey which you are making. If you are using a discount ticket which is not valid for that service because you are using it on the wrong day or at the wrong time, or the card is not in your name, you must pay an excess fare up to the amount of the full standard fare for the journey you are making. We may charge you a reasonable administration fee for issuing any ticket and charging any additional fare.
c. Fraudulent eTickets. If we have reasonable grounds for considering that a confirmation has been fraudulently used, we reserve the right to confiscate the confirmation and prevent you from travelling on our services. You shall not be entitled to a refund in respect of any eTicket confiscated in accordance with this Clause, and we shall have no further obligations or liability to you.
5 RESPONSIBILITIES FOR THE JOURNEY
5.1 Your commitments to us
5.1.1 Travelling to the airport
Passengers are responsible for selecting their pick-up time to allow sufficient time to reach the airport for their flight. If passengers miss their flight due to late arrival at the airport or for any other reason, Garcia Tours will not be responsible. When travelling to the airport, you will select a pick up time. This time is the start of a 15 minute pick up window. Passengers are expected to be ready to travel at the start of the pick up window. If a vehicle arrives within the pick up window, the driver will look for the passenger at the main entrance to the hotel/building. If the pick up is from a hotel, all passengers must be waiting at the hotel’s main entrance with their luggage. If the passenger is not ready and waiting, or the passenger cannot be found at the hotel’s main entrance, then the driver may leave without you. If passengers cannot locate our representative within the pick up window, they should telephone our customer services number (020 8704 5205) immediately. Once passengers have been greeted by our representative (or telephoned our customer services), you will be taken straight to your vehicle and onwards to your destniation.
5.1.2 Make sure you are on the correct service
Whilst the driver may make announcements to assist you, you are responsible for making sure that you meet any service on which you are travelling at the relevant boarding point and for getting-off the service at the right destination. If in doubt, please ask the driver or phone our customer services number (020 8704 5205).
5.1.3 Travelling from the airport
You will be met at the arrivals area of the terminal once you have cleared security. Our representative will be waiting with a Garcia Tours sign and/or a sign with your name. You have a responsibility to look for our representative in the arrivals area. If passengers cannot locate our representative, they have a responsibility to telephone our customer services number (020 8704 5205) immediately. Once passengers have been greeted by our representative (or telephoned our customer services), you will either be taken straight to your vehicle or asked to wait for the vehicle to be released from the coach park (normally 10 minutes away).
5.2 Our commitments to you
5.2.1 Our obligation to carry you
It is our obligation to carry you and your permitted luggage on the journeys permitted by your ticket, on and subject to these General Conditions of Carriage and any Special Conditions. We will make reasonable efforts to carry you with the minimum discomfort and inconvenience. Special conditions apply to the carriage of children, as set out in section 7, traveling with children.
5.2.2 We will not carry animals
We will not carry dogs or any other animals (other than guide dogs accompanying registered blind persons, and hearing dogs accompanying deaf persons) on any of our services.
5.2.3 Duration of Services
The published duration of any service are only stated approximately and we will use reasonable endeavours to minimise any disruption to your journey. We cannot guarantee any journey time. We operate a demand responsive service, and do not operate a fixed timetable.
5.2.4 Our right to cancel
We reserve the right to alter any service or suspend, cancel or withdraw services, or terminate a service once it has commenced, without notice whether before or after you have reserved a seat on the service, and to substitute an alternative service.
5.2.5 Our liability for cancellations and withdrawals of services
a. Our liability is limited to what is stated in these Conditions Except as provided in these General Conditions of Carriage, we shall not be liable for any loss, damage, liability, or cost suffered by you as a result of any cancellation or withdrawal of any service by us, or any delay to any service, or termination of any service.
b. No liability if you have no reservation If we cancel or withdraw a service before it has commenced and you do not have a seat reserved on it, we shall have no liability to you.
c. Cancellation before service has begun If we cancel or withdraw a service before it has commenced, otherwise than due to a circumstance beyond our reasonable control, and you do have a seat reserved on it, our liability will be at our option to-
i. carry you on another service with available seats and where necessary extend the validity of your ticket;
ii. make suitable alternative arrangements to carry you to your destination on another vehicle, or other mode of transport as we deem fit; or
iii. cancel the ticket, and allow you to claim a refund of the full amount of the fare, if no portion of the ticket has been used, or if the outward part of a return ticket has been used, the  difference between the single and return fares
d. Cancellation after service has begun If a service on which you are travelling commences and is terminated before reaching your destination, other than for a reason outside our control, our liability will be at our option to-
i. make suitable alternative arrangements to carry you to your destination, such as another service, carrier, vehicle, train, private car, or taxi, which you shall not unreasonably refuse; or
ii.  provide a substitute vehicle, which may lack all of the advertised facilities;
5.2.6 We have no liability for circumstances beyond our control
We shall have no liability for any delay or failure to carry you, or for breach of contract, where caused by a circumstance beyond our reasonable control. The following shall be considered to be circumstances beyond our reasonable control war or threat of war, accidents causing delays on the service route, exceptional severe weather conditions, fire and/or damage at a station, compliance with requests of the police, customs or other government officials and security services, deaths and accidents on the road, vandalism and terrorism, unforeseen traffic delays, strike/industrial action, riot or local disturbance or unrest, problems caused by other customers, bankruptcy, insolvency or cessation of trade of any carrier used by us and other circumstances affecting passenger safety.
5.2.7 Our maximum liability to you
Our maximum liability to you for any reasonable and foreseeable loss, damage or liability (including but subject to the limitation set out in Clause 7.11 for loss or damage to your luggage) which you may suffer or incur as a result of our failure to carry you, our delay in carrying you, breach of our contract to carry you, our negligence in connection with carrying you, or the deliberate or negligent acts or omissions of any of our officers, employees, agents, representatives or sub-contractors, shall be limited to an aggregate of 1000.
5.2.8 Death and Personal Injury
We do not exclude or limit our liability for death or personal injury resulting from our negligence, nor where you deal as a consumer exclude your statutory rights.
6 REFUNDS
6.1 What refunds are allowed
You are not entitled to cancel your ticket, and we shall not be obliged to refund to you any fare for your ticket in any circumstances, except for any refunds expressly allowed in these General Conditions of Carriage or any Special Conditions.
6.2 Refunds for tickets where you do not wish to use the ticket
If your ticket is for a single or return journey, and a refund is not prohibited by any Special Conditions, we will make refunds in relation to the fare you paid for that ticket if you comply with the provisions set out in Clause 6.6 below subject to it being cancelled at least 48 hours before the time of travel. If you do not wish to use your ticket, and your ticket is completely unused we will refund the fare you paid less a reasonable administration charge. If your ticket is partially used we will not make any refund.
6.3 Time Limit
We will not make any refund unless you cancel your ticket at least 48 hours prior to the departure time shown on your ticket.
6.4 Refunds for delay or cancellation of service
If the service you were booked to travel on is delayed or cancelled or there are insufficient seats and as a consequence you reasonably decide not to travel, you may claim a refund if you return the ticket to either the office or agent where you bought it or the Refunds Department in accordance with the general rules set out in Clause 6.6 below. If you have used the outward part of a return ticket we will refund the difference in value between a single and a return fare
6.5 Refunds for any other reason
If the service does not meet your expectations, and you wish to apply for a refund for any other reasons, you should submit the basis of your claim in writing, by emailing info@GarciaTours.net , or by writing to “Refunds Department, Garcia Tours, 7/8 Castle Court, 1 Brewhouse Lane, London SW15 2JJ, England U.K."
7 TRAVELLING WITH CHILDREN
7.1 The legal requirements of travelling with Children
Garcia Tours is a registered passenger transport service, and is therefore governed by the legislation covering the transportation of children on passenger transport vehicles. These rules are different from those covering the transport of children in private vehicles.
7.2 Children under Three
The law states that all passengers over the age of 14 must wear seatbelts, however it is strongly advised that passengers of any age wear a seat belt or use the appropriate child seat. It will be the parent or guardian’s duty to supply the child seat should they wish to use one. In this respect the responsibility for correctly fitting the seat will be with the parent or guardian. Garcia Tours staff will not be able to assist with this process and cannot take responsibility for the seat having been safely fitted. Should parents be providing their own seat, they are required to notify Garcia Tours in advance to ensure that a suitable vehicle is assigned, and that a space is reserved for the child seat. In instances when the seat cannot be accommodated for whatever reason or in instances when the passenger does not have seat, we advise parents to ensure their child uses a standard seat and seatbelt, as this will always be better than no belt at all. If a passenger is travelling with a child safetyseat, the parent or legal guardian may be asked to fit the seat into a specific seat in the vehicle, and other passengers may be asked by the driver to change seats to accommodate this. In such an instance, passengers are required to follow the instructions of the driver. Garcia Tours does not provide its own child safety seats for children under 3.
7.3 Children aged between Three and Eight
If Garcia Tours provides a child under eight with a booster seat, then that child is advised to sit on the booster seat/ If a booster seat is not available in a particular service, or Garcia Tours is not notified in advance, then the child can sit in the passenger seat without the assistance of a booster seat. All children over the age of three are strongly advised to wear seatbelts, whether or not they are seated on a booster seat.
7.4 Children over Eight
Children aged eight and over are required to sit on a normal passenger seat and do not require any specific child seats.
7.5 Unaccompanied Minors
Garcia Tours is not able to carry unaccompanied minors. Any children aged 14 or under must be accompanied by a parent or guardian.
7.6 Child Fares
Children under three can travel for free on the Garcia Tours service. They are not regarded as passengers when calculating group fares (for example a party of one adult and one child under three would be charged the fare for one passenger). Children over three are charged at the standard Garcia Tours fares, but are included in calculating group fares (for example, a party of one adult and one child over three would be charged the fare for two passengers).
8 LUGGAGE
8.1 Permitted Luggage Allowance
We will carry your luggage on and subject to these General Conditions of Carriage and any applicable Special Conditions. You are allowed to take onto a service, one medium sized suitcase or rucksack (no more than 20kg per item) and one small piece of hand luggage. In this context, hand luggage means something that is capable of fitting in an overhead luggage rack or under seats.
8.2 Additional Luggage Allowance
Purely on request and subject to confirmation by us in writing: Passengers may carry more luggage on the service, as long as this is booked in advance. This is subject to the payment of the excess luggage fee. Passengers may also carry Golf Bags, if these are booked in advance. This is subject to the payment of the excess luggage fee. We may agree to carry additional luggage such as skis and folding/dismantled bicycles, subject to available accommodation, provided that they are packed in a purposely made, fully protective wrapping. If we agree to carry any particular luggage on any journey this does not mean that we have agreed to carry that luggage on any subsequent journey you make. Fragile items such as electrical goods, portable televisions and radio will only be carried if they are of reasonable size and securely fastened. These may be subject to the additional luggage fee. We will agree to carry collapsible manual wheelchairs, as long as you inform us in advance. Any wheelchairs will not be included in your luggage allowance. We may agree to carry additional luggage for passengers above the permitted luggage allowance, when a passenger has not pre-booked additional luggage, subject to the payment of the excess luggage fee. If we agree to carry additional luggage without a pre-booking on any journey this does not mean that we have agreed to carry that luggage on any subsequent journey you make. Drivers will load your luggage on or off vehicle except where in the reasonable opinion of the driver, your luggage exceeds the recommended weight, whereby you will be responsible for the loading.
8.3 Prohibited contents
a. Prohibited luggage We are not obliged to carry any of the following items of luggage, and you may not bring them onto any vehicle without our permission any weapons, drugs or solvents (other than medicines), live or dead animals, fish or insects, battery powered wheelchairs / disabled scooters, prams, non folding pushchairs, non-folding bicycles and surfboards, or any items which are in our opinion are unsafe, or may cause injury or damage to property, or which are considered by us to be unsuitable for carriage by reason of their weight, size, shape or character, or which are fragile or perishable, or items with sharp or protruding edges, or any item over 20kg in weight. lifting of your luggage, on or off the vehicle.
b. What happens if you take prohibited luggage If you take any of these items onto any vehicle, we may remove them from the vehicle immediately on discovery, and leave them outside the vehicle, wherever they may be situated. If you have any doubts as to whether we will carry any particular item, you should obtain our written confirmation before purchasing your ticket. If you take any prohibited items of luggage onto a vehicle or into a station, we shall not be liable for any loss or damage occurring to such items for any reason whatsoever.
8.4 Packing and identification of luggage
You must pack all of your luggage safely and securely, and lock and fasten it, with a view to protecting your luggage from loss, damage or interference, and to protecting any other property on a vehicle from being damaged by your luggage. All luggage which is given into our custody should be clearly and appropriately labelled and include a contact telephone number where possible. We will not be obliged to carry any luggage which has not been properly packed or labelled.
8.5 Inspection of luggage
We shall be entitled to inspect all of your luggage, for the purpose of ensuring compliance with the above requirements. We shall not be obliged to carry you or your luggage, and shall be entitled to remove you from any vehicle, if you refuse to submit to a search.
8.6 Storage of luggage
All luggage, other than hand luggage will be stored in any hold or other storage compartment on the vehicle, and not in the passenger compartment of the vehicle.
8.7 Getting the luggage onto a service
Drivers will load and unload luggage, except as described in 8.2 but it is your responsibility to see your luggage put on and taken off a vehicle, or checked-in at any station where check-in arrangements apply. Except for any luggage stored in the hold of a vehicle, you must also look after your luggage at all times, including at any station and your hand luggage whilst on a vehicle.
8.8 Small valuables and important items
Small valuable items should not be stowed in the luggage hold under any circumstances but should be taken on board a vehicle as hand luggage. Small valuable items include money, medication, jewellery, precious metals, laptop computers, personal electronic devices, negotiable papers, securities or other valuables, business documents, passports, visas, tickets and identification documents. Small valuable items may be placed in the overhead racks or under your seat, but should not be left unattended by you. Where possible, small valuable items should be carried on your person.
8.9 Lost Luggage
8.9.1 Our liability for lost luggage
If you leave behind or lose any of your luggage on a vehicle we shall take reasonable care of that luggage.
8.9.2 We will store lost luggage
If we find any of your luggage on a vehicle or at the airport, we will store it at such location as we may decide, but all such storage will be at your risk. We may charge you a reasonable administration fee for the storage and return of your lost luggage.
8.9.3 Our right to dispose of lost luggage
If you have not collected your lost luggage within 1 month of our receiving or finding it, we may dispose of your luggage in any manner we wish, including by destruction or sale, and we shall be entitled to keep any sale proceeds. We shall be entitled to open and examine any left or lost luggage. If there are any items which we consider are dangerous or perishable or otherwise unsuitable for storage, we shall be entitled to dispose of those perishable items within 48 hours of our receiving or finding such items.
8.9.4 You must hand over lost luggage of other people
If you find any property of any other person on any vehicle, you must hand it over to one of our staff immediately. If you find any property on any vehicle you shall hand it over to the vehicle driver where possible.
8.10 Notification of loss or damage
If during any journey you should lose any of your luggage or any of your luggage is damaged you must notify a member of our staff as soon as possible after your discover the loss or damage. You must confirm any loss or damage of your luggage within 48 hours after the end of your journey by writing to the Lost Property Department at Garcia Tours, 7/8 Castle Court, 1 Brewhouse Lane, London SW15 2JJ, England U.K. or email us at info@GarciaTours.net or any other advertised address for the purpose. If you do not notify us of any loss or damage to your luggage as required, then we will not be liable for that loss or damage.
8.11 Our liability for loss or damage to Luggage
Your luggage shall be at your risk at all times, and we will only be liable for any loss of or damage to your luggage caused by our negligence. Our maximum liability to you for any loss of or damage to your luggage, whether for breach of contract, breach of any duty of care in relation to the luggage, our negligence, or any deliberate or negligent acts of any of our employees, agents or representatives, shall be limited to 500 for all such loss or damage. You should insure your luggage with reputable insurers against all usual and normal risks of loss or damage, to the full replacement value of the luggage, with no excess.
9 PASSENGER BEHAVIOUR
9.1 Required behaviour and prohibited behaviour
You shall behave in a reasonable, sensible and lawful manner on a vehicle and at any pick up point, comply with any request from a member of staff concerning the availability of certain seats reserved for other passengers, use mobile phones considerately with the comfort of other passengers in mind and you shall not be abusive or threatening to any staff or any other person; or conduct yourself in a way which may endanger yourself, any vehicle or drop off or pick up point or any person or property on board any vehicle or at any station; or obstruct any driver, crew, officer or staff in the performance of their duties or fail to comply with their instructions; or behave in a manner which causes discomfort, inconvenience, damage or injury to other persons; or obstruct or allow any of your luggage to obstruct any aisle or emergency exit; or play any radios, cassette or CD players, personal stereos, musical instruments or radio or electronic devices that are audible and distracting or annoying to any person or which interfere with or render less audible any public address system or other equipment. Customers may not board any vehicle whilst under the influence of alcoholic drinks or drugs; or smoke; or board any vehicle whilst you are seriously ill or suffering from any serious contagious illness.
9.2 Food and Drinks
Customers may not take onto any vehicle any alcoholic drinks or drugs (other than medicines) for the purpose of consuming them, or consume them on any vehicle or in any station, or consume or take any hot food onto the vehicle, such as chips, or other takeaway foods; customers are welcome to bring on board the vehicle hot drinks provided they are fitted with a safety lid to avoid spillage, cold non alcoholic drinks and cold food is also permitted to be taken onto the vehicle.
9.3 Consequences of bad behaviour
If you fail to comply with any of the behaviour rules in Clause 8.1, or we have reason to believe you may continue any conduct in breach of those behaviour rules, we shall be entitled to restrain you, remove you from the vehicle or station, refuse you further carriage, cancel your ticket without refund, and take any other measures as we consider necessary to prevent continuation of such conduct.
9.4 Our liability for behaviour of other passengers
Whilst we will use our reasonable efforts to control the behaviour of other passengers on a vehicle or at a station, we will not be liable to you for any act or omission of any other passenger on a vehicle or at a station.
10 GENERAL
10.1 Governing Law
Your ticket, the contract with us to carry you, and any carriage we provide to you shall be governed by English law, and the English courts shall have exclusive jurisdiction.
10.2 Severability
Each of the provisions of these General Conditions of Carriage shall be separate and severable. Should any provision be invalid or unenforceable, it shall be severed from these General Conditions of Carriage, and the remaining provisions of these General Conditions of Carriage shall continue in full force and effect and be amended as far as possible to give valid effect to the intentions of the parties under the severed provision.
10.3 Your personal data
Your personal data (including details of and copies of your travel documentation) given to us by you or our agents or representatives may be kept on record by us, and used and disclosed by us for the purposes of administering your ticket, purchasing tickets for your carriage by carriers other than us, making seat reservations for you for travel on any service, administering, performing and exercising any rights under your carriage contract with us, these General Conditions of Carriage and any Special Conditions, and complying with any legal obligations we may have to make available such data to government agencies or other persons in connection with your travel. In carrying out this purpose, we may disclose your personal data to our own offices, our agents and representatives, sub-contractors, government agencies, and any other carriers. You consent to this receipt, use, disclosure and transfer of your personal data.
10.4 Amendments and waivers
None of our employees, agents, or representatives, has authority to alter, modify or waive any provision of these General Conditions of Carriage or any Special Conditions.
10.5 Third Party Rights
Unless otherwise stated in these General Conditions of Carriage, no person other than you and us shall have the benefit of or be entitled to rely upon or enforce any term of these General Conditions of Carriage or any other term of the contract to carry you and the Contracts (Rights of Third Parties) Act 1999 shall not apply.
Excursiones
Castillo y pueblo de windsor
Excursión de 4 horas al castillo y pueblo real de Windsor a las afueras de Londres. Terminamos en las zonas comerciales y céntricas de Harrods o Oxford Street.
Tour de medio día por la tarde.
Sólo hasta el 31 de Marzo del 2018
Más info>>
Londres panorámico y visita del castillo de windsor
Combinamos los tours más populares (Londres panorámico + Tour Castillo y pueblo de Windsor) en un paquete descontando (£8 menos por adulto).
Tour de día entero.
Sólo hasta el 31 de Marzo del 2018
Más info>>
Oxford, Stratford de Shakespeare y Cotswolds
Tour de 9 horas al corazón de Inglaterra. Visite la ciudad de Oxford y su universidad y Stratford, el pueblo nativo de Shakespeare en la pintoresca campiña de los Cotswolds.
Tour de día entero.
Más info>>
London Eye y Gran Tour de Londres
¡El tour más completo de Londres ahora incluye entradas al London Eye! La excursión finaliza en el embarcadero del London Eye donde podréis acceder a la atracción.
Tour de día entero.
Más info>>
Gran tour de Londres con entradas y crucero
¡El tour más completo de Londres! Visita de 8:30 horas con entradas a la torre de Londres y a las joyas de la corona y un paseo en barco por el río Támesis.
Tour de día entero.
Más info>>
Stonehenge y Bath
Nos adentraremos en los misterios de Stonehenge y visitaremos la ciudad Georgiana de Bath con tiempo suficiente para ir de compras, explorar los baños romanos, la Abadía, el museo de Jane Austen.
Tour de día entero.
Más info>>
London Eye y Londres Histórico
Tour de 4 horas, visitando la torre de Londres y las joyas de la corona y un paseo en barco que acaba en el London Eye, donde podréis acceder a la atracción.
Tour de medio día por la tarde.
Más info>>
Londres histórico con crucero, torre de Londres y joyas de la corona
Tour de 4 horas, visitando la torre de Londres y las joyas de la corona y un paseo en barco de 30 minutos por el río Támesis. Con parada de fotos en el puente de la torre.
Tour de medio día por la tarde.
Más info>>
Londres panorámico
Lo más importante en 3 horas: Westminster, Kensington, Piccadilly, Big Ben, la abadía de Westminster, el palacio de Buckingham y, cuando opere, el cambio de guardia.
Tour de medio día por la mañana.
Más info>>
Castillo de Windsor y pueblo de Eton
Excursion de dia completo donde haremos un crucero por el Tamesis, visitaremos la magnífica residencia real, con tiempo libre para visitar el Pueblo de Windsor y el exclusivo Pueblo de Eton.
Tour de día entero.
Más info>>
Navegando con Santa Claus
Conoce a Santa en el Río Thames, donde el cambia su trineo por un barco. ¡Diversión para toda la familia y un montón de regalos!
Paseo en barco, exclusivo en inglés.
Más info>>
Dia de Navidad Comida en Crucero
¡Celebrala la Navidad de manera diferente! Este crucero con vistas de Londres desde el Rio Thames y comida para que disfrutes el día de navidad al máximo.
Tour de medio día, exclusivo en inglés.
Más info>>
Highland Adventure
Esta es la forma ideal de conocer los paisajes de Escocia, su gente, su historia y sus mitos. Conocerás Glen Coe, el Great Glen, Lago Ness e Inverness.
Tour día completo con audioguía.
Más info>>
Tour de Londres en bicicleta
Seréis guiados por la orilla del río y por las calles y callejones, disfrutando, a lo largo del camino, de las mejores panorámicas del centro de Londres y sus monumentos. (Minimo 2 personas)
Tour de medio día por la mañana.
Más info>>
The making of Harry Potter
Con esta excursión se ofrece una oportunidad increíble para explorar la magia de las películas de Harry Potter™.
Tour de 6 horas exclusivo en Inglés Excursion en Inglés.
Más info>>
Crucero con almuerzo en el támesis
Buenísima comida de dos platos (Café o té incluído) y excelentes vistas en el crucero con almuerzo por el Támesis.
Tour de medio día.
Más info>>
Cena Crucero por el Támesis
¡Lo mejor de la noche de Londres sucede en el río! Vino, comida y baile en este gran crucero con cena por el Támesis, disfruta de las espectaculares vistas y de la música en directo, con los últimos éxitos.
Tour de noche.
Más info>>
Edimburgo Hop-on Hop-off
Tour panorámico de la ciudad de Edimburgo donde podrá subir y bajar tantas veces como desee a bordo de este autobús panorámico de dos pisos sin techo.
Tour válido para 24 horas con audioguía.
Más info>>
Dublin Hop-on Hop-off - 24 Horas
Tour panorámico de la ciudad de Dublín donde podrá subir y bajar tantas veces como desee a bordo de este autobús panorámico de dos pisos sin techo.
Tour válido para 24 horas con audioguía.
Más info>>
Dublin Hop-on Hop-off - 48 Horas
Tour panorámico de la ciudad de Dublín donde podrá subir y bajar tantas veces como desee a bordo de este autobús panorámico de dos pisos sin techo.
Tour válido para 48 horas con audioguía.
Más info>>
The Original London Tour - 24 Horas
Su autobús al descubierto les llevará por todos los lugares famosos de Londres y les revelará los 2.000 años de historia de la ciudad.
Tour válido para 24 horas con audioguía.
Más info>>
The Original London Tour - 48 Horas
Su autobús al descubierto les llevará por todos los lugares famosos de Londres y les revelará los 2.000 años de historia de la ciudad.
Tour válido para 48 horas con audioguía.
Más info>>
Castelo de Leeds, Catedral de Canterbury e Dover
Descobrindo os tesoros de Kent - Castelo de Leeds, Catedral de Canterbury, Greenwich e os Penhascos Brancos de Dover.
Tour de día entero exclusivo en Portugués Excursion en Portugués.
Más info>>
Copyright © 2017 Excursion UK. 7/8 Castle Court, 1 Brewhouse Lane,  London  SW15 2JJGB
Terms & Conditions

Google Plus Icon Facebook Icon
Secure Online Shopping
Payment card accepted